At DFB TPA Services, our Number 1 priority is people. Whether it's the Customer Service Representative answering the phone, the client or agent asking technical questions or a plan participant calling about premium payments, it all begins with people.
Our people benefit from this in several ways:
- We maintain personal working relationships with contacts at the IRS and DOL. These interactions are pivotal in remaining on top of critical updates to employee benefit law. Our commitment to providing our clients with up-to-date legal research, combined with a dedicated procedural practice, has allowed us to successfully protect our clients from compliance failure for over two decades.
- Attendees of our nationally acclaimed COBRA seminars typically double or triple their subject matter knowledge. Our dynamic speakers have unique presentation styles that will leave you wondering where the day went. Infinisource seminars are rated excellent by nearly every attendee.
- Our dedication to outstanding service has led to a 94 percent client retention rate. It is the people behind the technology that will continue to guide us through relationships with our clients and each other.